TMCnet - Customer Inter@ction Solutions
Seventh Annual CRM Excellence Awards
For the seventh consecutive year, the editors of Customer Inter@ction Solutions dared readers to prove that their companies have what it takes to win the coveted CRM Excellence Award. Below is Part One of the winners list — the companies that offer the best and the brightest customer relationship management products and services, all to the benefit of their clients. Winners were chosen on hard data: quantifiable results that convinced us, without a doubt, their clients were infinitely better off with these companies’ products and services than withoutCentive Compel
The client, a provider of storage, backup and recovery solutions, had sales compensation plans that were managed by two separate systems — a series of Excel spreadsheets and a commercial solution from a leading ERP vendor. Because both systems required so much support from time-constrained IT resources, plan changes and new plan setup were cumbersome and required advance planning. Administrators ran manual credit assignment processing in MS Access, followed by manual reporting and approval processes. After evaluating several vendors, the client concluded that Centive’s on-demand sales compensation management system, Compel, could meet all of their needs and was by far the best match across all criteria. Post-implementation, the client was impressed to find that configuring a compensation plan in Compel takes literally five minutes and requires no IT support or programming knowledge. The client realized significant improvements in process efficiency. As result of the automated, daily transaction feeds and real-time visibility, the reduced number of dispute incidents and time to setup and update compensation plans, in the first six months the client saved over 3,000 hours in inputting data; 390 hours in preparing, validating, running and publishing reports; 200 hours in commission dispute resolution; and 120 hours in configuring and updating compensation plans.
